Top Rated U.S. Car Insurance Companies for 2023

North Carolina Farm Bureau earned the highest grade from more than 1,000 automotive collision repair professionals that graded 87 U.S. auto insurance companies based on how well those companies ensure quality repairs and customer service for motorists. Chubb and Erie Insurance rounded out the top three, just as they have the past three years.

In fact, among the 10 highest-graded insurers in this year's “Insurer Report Card,” eight were in the Top 10 last year as well. Pemco Mutual, an insurer offering policies in the Pacific Northwest, and Alabama-based Alfa Mutual, both jumped into the Top 10 after receiving a “B+” compared to a “B” last year.

Drivers often have little in the way of tools to help them make an informed decision about their choice of auto insurance, leading many to just choose a well-known, highly-advertised brand, or trying to compare the cost of one company's policy to another's (which may or may not be an apples-to-apples comparison).

One particular challenge: Drivers on average are involved in an accident just once every 10 years, which gives them little opportunity to compare the claims service provided by one insurer over another.

But collision repair professionals at body shops around the country deal with many insurance companies on a daily basis, seeing first-hand how those companies take care of customers after an accident. They know, for example, which insurers pressure them to use cut-rate parts, refuse to pay for repair procedures needed to ensure a high-quality repair, or add unnecessary delays to the repair and claims process.

To provide consumers a tool they can use when choosing an auto insurer, CRASH Network asks collision repairers each year to grade insurance companies based on one simple question: “How well does this company's claims handling policies, attitude and payment practices ensure quality repairs and customer service for motorists?”

The survey found that when it comes to auto insurers, bigger may not be better. Looking at just the 10 largest companies – well-known and widely-advertised brands – none of them ranked even among the top 40 in this year's survey rankings.

On the other hand, 29 companies made the 2023 “Honor Roll” by earning an overall grade of a “B” or higher. Although some consumers may be less familiar with these insurers, one or more of these companies likely offer policies in their state. Choosing a top-ranked regional insurer also offers consumers the opportunity to spend their insurance dollars “locally,” keeping it closer to home.

The latest “Insurer Report Card” survey is now open, with the results to be released in early 2024. Body shops can click the button below to sign up for an invitation to participate.