by Al Most November 2011
Once
upon a time there lived a vain Emperor who liked to be called the
"Assistant Vice President of Claims" and whose only worry in life was
to save money on claims. He looked for these savings almost every hour and
loved to show them off to his people.
Word
of the Assistant Vice President of Claims' habits spread throughout his
kingdom and beyond. Two parts merchants who had heard of the Assistant Vice
President of Claim's frugality decided to take advantage of it. They introduced
themselves at the gates of the corporate palace with a scheme in mind.
"We
are two very good parts sellers and after many years of selling trinkets, mud
flaps and accessories, we have done much research and have invented an extraordinary
method to produce autobody parts that are so inexpensive and fine that their
differences from the originals are invisible. The quality of these parts lies
in their low price, not in the part itself. As a matter of fact, any difference
is invisible to everyone unless they are stupid and incompetent and unable to
fully appreciate this kind of quality."
The
chief of the guards heard the parts sellers' strange story and sent for the
Assistant Vice President of Claims' underling. The underling notified the
Senior Claims Manager, who ran to the Assistant Vice President of Claims and
disclosed the incredible news. The Assistant Vice President of Claims'
curiosity got the better of him and he decided to see the two parts sellers.
Upon
meeting the Assistant Vice President of Claims, they explained once again that
the beauty of these parts is the price, not the part itself.
"And
any differences between the original and our parts will be invisible because
the price is the quality, your Highness," they told him. "We'll even
give them fancy certifications to show everyone how great they are."
The Assistant Vice President of Claims
gave the two men a bag of gold coins in exchange for their promise to begin
working on the parts immediately.
The
two parts sellers asked for a commitment, more money and a decision on what
name to call these inexpensive parts, and then they began working. The
Assistant Vice President of Claims thought he had spent his money quite well;
in addition to getting a new way to save money, he would discover which of his
subjects were stupid and incompetent.
A
few days later, he called his old and wise predecessor who mentored him
throughout his career and also had a penchant for saving money at any cost.
"Go
and see how the work is proceeding," the Vice President of Claims told
him, "and come back to let me know."
After
an arduous journey to Tiawanoli and Memphistonia by way of Keystonapolis, the
mentor was welcomed by the two parts sellers.
"We're
almost finished, but we need more commitments and more money. Here, your
Excellency, admire these parts and see the quality!" The old man bent over
the parts and immediately saw the differences in the parts from the originals.
He tried to see the quality of the steel or the consistency of the welds but
realized there was more to this than he knew. He felt cold sweat on his
forehead.
"I
can't see the quality of the steel," he thought, "but I sure can see
the differences in the shape and the welds. If I see these differences that
means I'm stupid! Or even worse, incompetent!"
He
knew if he admitted that he did see these differences, word would spread to the
board of directors or the CEO, he would be discharged from his office for being
stupid and incompetent and not wanting to save the kingdom money. His entire
reputation was on the line. Then he remembered: the quality is in the price!
"What
a marvelous part," he said. "I'll certainly tell the Assistant Vice
President of Claims."
The
two parts sellers rubbed their hands gleefully. They had almost made it. More
money was requested to finish the work.
Finally,
the Assistant Vice President of Claims received the announcement that the two
parts sellers had come to take all the orders needed to produce these new
parts.
"Come
in," the Assistant Vice President of Claims ordered. Even as they bowed,
the two parts sellers pretended to be holding a large roll of orders from other
insurance companies.
"Here
it is, your Highness, the result of our labor," the parts sellers said.
"We have worked night and day, but at last the most inexpensive and
beautiful parts in the world are ready for you. Look at the many parts we've
built and feel how fine they are."
Of
course, the Assistant Vice President of Claims did see many of the details that
were different. And he thought if these parts look different maybe the quality
or thickness of the steel or the strength of the welds or the weight of the
parts or the shape of the edges might also be different. He panicked. They were
different! But luckily he then remembered the low price. And that nobody could
know that he did see these problems or they would find out he was stupid and
incompetent. The Assistant Vice President of Claims didn't know that everybody
else around him thought the very same thing. No one wanted to admit
that they were stupid or incompetent!
Once
the parts sellers had taken the orders, they gleefully began making up new
acronyms for the parts as fast as they could, using every letter in the
alphabet, and calling them Certified and Golden and Platinum and Diamond and
Plus and Standar, all while pretending to take more and more orders from every
insurer in the land.
"Your
Highness, you'll have to give us your blessing and make all of your subjects
use these parts so we can continue to build them," they told the Assistant
Vice President of Claims.
The
two parts sellers began putting the parts in boxes with fancy writing, using
all of the words and acronyms they'd made up. The Assistant Vice President of
Claims was embarrassed but since none of his bystanders were, he felt relieved.
"Yes,
these are beautiful parts and the prices are low and it will save us a lot of
money," the Assistant Vice President of Claims said trying to look
comfortable. "You've done a fine job."
"Your
Majesty," the Senior Claims manager said, "we have a request for you.
All of our people have found out about this extraordinary cost-saving measure
and they are anxious to see you with your new parts."
The
Assistant Vice President of Claims was worried about showing himself with these
parts to the people, but he abandoned his fears. After all, no one would see
the differences except the ignorant and the incompetent.
"All
right," he said. "I will grant the people this privilege." He
summoned his carriage and a ceremonial parade was formed. A group of
dignitaries whose titles were Claims Auditors and Re-inspectors walked at the
very front of the procession and anxiously scrutinized the faces of the people
in the street. All the people had gathered in the main square, pushing and
shoving to get a better look. Applause welcomed the regal procession.
As
the Assistant Vice President of Claims passed, a strange murmur rose from the
crowd. Then everyone began to say (loudly enough for the others to hear):
"Look
at the Assistant Vice President of Claims' new parts. They're beautiful, but
most of all, they're inexpensive!"
"What a marvelous idea!"
"I
have never seen anything like it in my life!"
All
the while, they were trying to conceal their disappointment when they saw all
the problems and differences with these parts. But no one was willing to admit
his own stupidity and incompetence; they all behaved as the two parts sellers
had predicted, all driven by the beauty of the low prices.
But
one former body man, now an appraiser, who had no important job and could only
see things as his eyes, training and common sense showed them to him, went up
to the carriage.
"The
parts are crap," he said.
"Fool!"
his boss reprimanded, running after him. "Don't talk nonsense!" He
grabbed this former body man and took him away. But the body man's remark,
which had been heard by other people with common sense was soon being repeated
over and over again until everyone cried out, "The parts are junk! The
Assistant Vice President of Claims is an idiot! It's true!"
By
this time the Assistant Vice President of Claims realized that the people were
right but could not admit to that. He though it better to continue the
procession under the illusion that anyone who could see these problems were
either stupid or incompetent. So he stood stiffly on his carriage, while behind
him a large truck held his junk parts on display.
Shortly
thereafter he announced his retirement. He was immediately replaced by a new
Emperor who, within the first hours of his coronation, was visited by the parts
sellers with new promises, new names and new certifications for their parts.
The new Emperor couldn't contain his excitement and immediately agreed to a new
long-term contract!
And
everyone lived happily ever after except his neighbor's beautiful daughter and
several people in every city whose faces were rearranged in carriage accidents
when their airbag deployment timing was altered by these parts. They now
breathe through their mouths and snore a lot when they sleep.
The End
–
Al Most is a shop owner who believes in the power of satire but is sure this
won't make even a dent in how some people view (or admit they view) parts.
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